Today's guest is Nate Regier. He's a former practicing psychologist. He's got a doctorate in clinical psychologist in Social, emotional intelligence and leadership, positive conflict. And that's something that my head was really thinking about.
Leadership, mind, body, spirit, health, neuropsychology, just to name a few. This guy is the business when it comes to all stuff brain related. And today we are going to be talking about conflict and customer service and a whole bunch of other stuff.
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When you have a team that loves coming to work, are the biggest fans of your store and are more than happy to go above and beyond, that enthusiasm shines through. Customers can feel the energy, it comes across in your social media, ion your website and if you have a physical shopfront, in the "feeling" that customers instantly connect with when they walk in the doors. Find out how you can build that kind of team.
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I’m always fascinated by the science behind how we humans behave. So when I interviewed a mindreader, I wasn’t quite sure what to think.
From my vast experience of watching the tv show The Mentalist many years ago, I appreciate that the concept behind mind reading is more about watching for behaviour cues, but, like a magic trick, I still don’t know how the heck they do it.
Listen in as Jonathon Pritchard, magician, mentalist and entertainer, shows you, how to read minds.
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What I love about people's stories is their stories are typically overcoming, you don't really hear about stories very much about people not overcoming obstacles or a lot of failing and that's what I love to help people see is that they're failures and I love hearing stories about failures because then we can turn them into success stories, we can turn them into where people can live joy filled lives and that's a thrill for me.
I love listening to people's stories because I mean we're all humans and we have that need for connection and our brains are wired for story you know that's how we connect. So I love it, story is everywhere you see.
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No one ever wants to confront conflict, especially in the workplace. It’s icky, it makes you feel tense and perhaps, even fearful. But we need to accept that there will always be conflict and discover how to lessen the pain and stress caused by unresolved conflicts, to truly cultivate a thriving workplace culture.
How to rectify bad mood and get rid of stress? [18:18]
How to get out of your own headspace? [23:06]
How do you react to people when you notice they are not OK? [26:12]
What do you think you can always resolve the problems? [42:13]
How to solve problems with your employees and how to recognize things are not good at the moment [43:11]
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